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Apple Service Process Engineer AppleCare Engineering United States, California, Sunnyvale 15477564
08.06.2025
AppleCare Service Process Engineers provide end to end manufacturing repair processes for all Apple products. This role focuses on new product manufacturing repair process design, which incorporates: diagnostics, repair, assembly, key parameters, process setup, and process validation. You will be identifying manufacturing equipment, automation, strategic R&D, diagnostics, test and repair needs for the organization.In this highly transparent technical lead role, you will be working with multi-functional teams and vendors. You will need to demonstrate your ability to combine knowledge of reparability, assembly, diagnostics and manufacturing process/process controls and deliver results on a tight timeline.- Develop and detail outstanding repair processes to meet all Apple design and operational requirements - Manages, develops and documents processes including all parameters, and secondary operation requirements to meet defined specifications - Executive level status reports including BRR (build readiness review), and NPR (New Product Review)- Drive lessons learned into process designs and use predictive methods to anticipate and avoid issues early
- BS or equivalent experience in engineering field (industrial, manufacturing, or mechanical preferred).
- 5+ years prior product development experience in project management.
- Strong hands-on mechanical ability.
- Excellent project management skills to lead all aspects of project timelines, plans, budgets, prioritization, scope, and definition.
- Experience leading projects of all sizes, including large, sophisticated, cross- functional initiatives.
- Excellent negotiation and conflict management skills in addition to the ability to deal efficiently with ambiguity.
- Experienced in data driven decision making and confirmed critical thinking capabilities.
- Communicate clearly and concisely with peers, business partners, technical staff, and leadership via appropriate medium: verbal/written/presentation.
- Strong analytical and problem-solving skills with excellent interpersonal and multitasking skills.
- Experience developing process definition documentation (SOPs, work instructions, etc.).
- 5% International Travel
- 20% Domestic Travel
- 75% On-Campus
- 5+ years of experience developing and implementing repair solutions including definition, qualification, and deployment for consumer electronics.
- Experience developing repair or NPI process flows/requirements, authoring engineering specifications, and defining process validation requirements that are visually clear and concise.
- Excellent understanding of system architectures for phone and computer products.
- Experience in production control processes, data analysis, confirmed statistical skills.
- Familiarity and experience interpreting Engineering Spec documentation and parametric data collection.
- Coding / scripting skills is a plus (C / C++, Python, Perl, Unix, etc).
- Strong skills in Excel, JMP, MiniTab.
- Exposure to electronic manufacturing partner supplier management in some capacity.
- Experience working with multi-functional teams including but not limited to, product development, project management, contract manufacturers, and field repair technicians.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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