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Apple Technical Writer AppleCare Service Content United States, California, Sunnyvale 476465430
Today
As a Technical Writer, you will collaborate with a multidisciplinary team of engineers, project managers, content strategists, instructional designers, media writers, and production artists to create engaging service content that supports technicians. RESPONSIBILITIES:Research technical topics through observing demos, interviewing SMEs, performing hands-on hardware take aparts, looking up information from databases, and participating in core team meetingsTranslate complexity into easily-understandable instructions for readers of varying skill and experienceWrite articles to guide technicians through each step of hardware repair procedures, accompanied by reference material such as part lists, screw charts, and functional diagramsCreate and manage articles in a content management systemUpload images and media assets in a digital asset management systemStay up-to-date with emerging trends in technical writing, performance support, and content strategy, and contribute ideas for content, process, and system improvements
- 3 years experience as a Technical Writer
- Proficient in U.S. English grammar and writing
- Ability to develop multiple projects simultaneously and deliver quality work under deadline pressure
- Associate’s or Bachelor’s degree in Technical Writing, Journalism, English, or a related field
- Experience as a Technical Writer of hardware repair instructions
- Experience repairing consumer electronics hardware
- Strong skills in collaboration, problem-solving, and driving alignment in cross-functional teams
- Resourceful and self motivated
- Excellent communication skills
- Excellent attention to detail
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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