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Apple EFFA Program Manager AppleCare Service Engineering United States, California, Sunnyvale 418813477
08.06.2025
As an EFFA Program Manager, you will be responsible for the overall strategy and management of the business end-to-end. In this role, you will collaborate closely with multi-functional engineering, product and operations team to drive EFFA line readiness, NPI Early Engagement activities, and sustaining work requests.Lead multi-functional teams discussing with Ops and Engineering partners to define EFFA and NPI Early Engagement scope, including test coverage and FA requirements (equipment and headcount).Collaborate with cross-functional partners (i.e. SW, HW, Operations and CM) to define test station bring up and qualification requirements.Lead BOM review discussions with EFFA Test Engineers, Operations, Product Quality, and HW Test engineering team to finalize equipment requirements.Provide technical leadership for test station readiness. Develop and maintain expertise on test station architecture, test process, test station bring-up, and test station qualification methodology and data analysis.
- BS or MS in Electrical Engineering, Mechanical Engineering, or Computer Science or equivalent experience
- Over 7 years of diverse industry experience in project/program management, new product development, supply chain, operations or engineering
- Excellent communication skills, with the ability to articulate complex technical concepts to cross-functional teams and leaders.
- Strong critical thinking and problem-solving skills.
- Strong time management and organizational skills, with the ability to prioritize tasks effectively.
- Self-motivated with a collaborative spirit to build tight-knit collaborations with engineering teams and follow up on technical issues.
- Masters in an Engineering field and/or MBA
- Experience in leading procurement, inventory, supply chain, operations, and lab management responsibilities.
- Experience working on complex and ambiguous business problems and problem solving in an engineering or operations role
- Experience developing business models to drive strategy and decisioning.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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