Essential Responsibilities:
- Lead the strategic design, analysis, and continuous improvement of business processes to enhance operational effectiveness and efficiency across the organization
- Oversee and eliminate inefficiencies, streamlining workflows to achieve significant cost reductions and productivity gains
- Ensure robust governance and compliance with organizational standards and regulatory requirements in all process improvement initiatives
- Leverage Six Sigma or Lean methodologies to spearhead process improvement projects, delivering measurable and impactful results
- Serve as a subject matter expert and internal coach, guiding and mentoring teams in identifying and implementing innovative process improvement solutions
- Collaborate with cross-functional leadership teams to align business processes with the organization's strategic goals and priorities
- Influence and implement comprehensive performance management systems to monitor, evaluate, and enhance the effectiveness of business processes
- Manage regular process audits and assessments to identify opportunities for improvement and ensure continuous optimization
- Foster a culture of continuous improvement by promoting best practices and encouraging innovation throughout the organization
- Prepare and present detailed reports and strategic recommendations to senior leadership on process improvement initiatives and their impact on business performance
Minimum Qualifications:
- Minimum of 18 years of relevant work experience and a Bachelor's degree or equivalent experience.
This leader will own the end-to end operational planning lifecycle -budgets,and OKRs. The Snr Director is both a strategist and an operator. They bring deep expertise in planning frameworks, resource allocation, demand/supply balancing, and performance measurement. The role requires the ability to navigate executive-level complexity, break down silos, and build planning capabilities that improve agility, decision-making, and accountability.
Additional Responsibilities- Review and drive a robust operational planning framework, encompassing consistentcommunication cadences,streamlined/consistentplanning processes, and effective meeting structures, to ensure aligned decision-making, efficient execution against strategic goals, and continuous performance optimization.
- Identify critical processes crossing multiple stakeholders and identify areas whereconsistent communication and collaboration are needed.
- Create feedback loop to identify bottlenecks or inefficiencies in the establishedprocesses.
- Develop and monitor key performance indicators (KPls) to identify areas requiring focusedoperational attention and provide strategic insights to the CEO and CFO.
- Lead - in partnership with Finance - analytics and unified cost benefit analysis to evaluate impact, prioritization and opportunity loss for growth priorities and annual investments
- Own and manage Enterprise Product Roadmap (PDLC) incl. intake, reviews anddecisioning
- Own and manage centralized analytics & measurement for strategicimperatives
- Manage and coordinate key opsforums/meetings/agendas/documentationincl. CEO Staff, Board Meetings(COO inputs), OKR meetings and annual ops planning calendar
- Partner with leaders across PayPal to cultivate organization-wide buy-in, prioritization, and engagement on key initiatives.
- Foster strong relationships with business operations leaders and chiefs of staff to ensure seamless coordination and execution.
- Coach and develop a high-performing team. (This leader will have a team of up to
Additional Requirements- 15+ years of proven executive-level leadership experience in managing large-scale global operational planning for complex, global, publicly traded companies.
- Strong analytical skills and ability to interpret complex data to inform decision-making.
- Deep understanding of operational processes across a variety of business functions including finance, sales, marketing, risk, compliance, legal, etc.
- Excellent communication and cross-cultural collaborationskills.
- Expertise in multi-matrix project management and process improvementmethodologies.
- Bachelors Degree in business administration, operations management, or a related field -MBA or Masters Degree strongly preferred.
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The US national annual pay range for this role is $169,500 to $291,500
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