IBM Technical Support Specialist 

India, Karnataka, Bengaluru 

14908454

• Provide technical support assistance to customers using problem determination/problem source identification skills.
• Communicate action plans to the customer or IBM representative as appropriate.
• Work closely with clients as leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance.
• Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).

Required Technical and Professional Expertise

• Software Engineer with AI and Automation experience.

Preferred Technical and Professional Expertise

• Cloud Pak for Business Automation experience a plus. Javascript and Python skills preferred.