Your Role and Responsibilities- Provide technical support assistance to customers using problem determination/problem source identification skills.
- Communicate action plans to the customer or IBM representative as appropriate.
- Work closely with clients as leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance.
- Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).
Required Technical and Professional Expertise
- Software Engineer with AI and Automation experience.
Preferred Technical and Professional Expertise
- Cloud Pak for Business Automation experience a plus. Javascript and Python skills preferred.