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IBM Technical Support Specialist 
India, Karnataka, Bengaluru 
606102811

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Your Role and Responsibilities
  • Provide technical support assistance to customers using problem determination/problem source identification skills.
  • Communicate action plans to the customer or IBM representative as appropriate.
  • Work closely with clients as leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance.
  • Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).


Required Technical and Professional Expertise

  • Software Engineer with AI and Automation experience.


Preferred Technical and Professional Expertise

  • Cloud Pak for Business Automation experience a plus. Javascript and Python skills preferred.

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