SAP Senior Support Engineer SAP Mission Control Center EMEA 

Italy, Lombardy 

148262535

You will be part of a team of like-minded experts, and we will provide a friendly mentor plus shadowing opportunities to help you settle in. You will also take courses that are part of our core curriculum to get you up to speed.

Expectations and Tasks:

• Deliver exceptional customer support in the SAP solution area as per our portfolio, which is structured into three parts:
• Protect : Support fast and efficient resolution of complex business-critical customer situations to return to stable business operations as quickly as possible.
  Prevent
  Improve
• Contribute to our Central Control Team, evaluating internal support requests for our Lines of Business and Front office Teams.
• Work with internal and external stakeholders, for example, Lines of Business, customers, or partners and keep everyone updated by providing regular status reports.
• Get involved in knowledge and information exchange within in our internal community.
• Continue to learn and refine your expertise and extend your network.

• You have a good technical understanding of SAP Solutions including application architecture and integration scenarios.
• You are experienced with methods and tools for technical troubleshooting and software support as well as End-to-End Root Cause Analysis
• You have to the ability to analyze complex problems related to technology and business processes.
• You can translate technical issues and their business impact into relevant communication for internal and external stakeholders.
• You are trustworthy, dependable, and deliver on your commitments.
• You demonstrate empathy in listening to our customers
• Your communication and presentation skills are excellent (up to senior management level).
• You are fluent in English - both spoken and written. Other additional language is a plus

• A minimum of seven years of working experience with SAP Solutions
• Practicalexperience in a customer-facing or support role
• Experience in implementation projects especially for Cloud solutions
• Proven track record of delivering results under pressure, working independently, and taking ownership of assigned tasks (pro-active driver, results-oriented, driver of simplicity, pragmatic)
• Any experience with other Cloud-based or on-premise applications and hybrid landscape deployments is another plus.

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