Position Overview:
Working at GEHC Japan Hino office will also be mandatory.
Service Delivery & Operations Management:
- Oversee the service delivery and operations of the MSP, ensuring they meet the established SLAs and deliver optimal value.
- Continuously monitor and evaluate the performance of the MSP, implementing corrective actions as needed.
- Ensure adherence to governance, risk, and compliance requirements for IT operations and security.
Infrastructure & IT Services Management:
- Run operational processes such as incident management, change management, and major incident management within his/her zone.
- Ensure robust infrastructure and security practices to safeguard company data, systems, and operations.
- Work closely with security teams to ensure infrastructure compliance with security policies and regulations.
Project Management:
- Oversee IT infrastructure projects from inception through completion, ensuring projects are delivered on time, within budget, and meet quality standards.
- Collaborate with cross-functional teams to define project scope, deliverables, and timelines.
- Monitor project progress and adjust resources and priorities to meet business objectives.
Process & Technology Optimization:
- Continuously evaluate and improve operational processes, ensuring they are cost-effective, efficient, and aligned with organizational objectives.
- Drive the adoption of new technologies and best practices in IT operations and security.
- Optimize resource allocation to ensure maximum efficiency and cost-effectiveness in service delivery.
Stakeholder Management:
- Act as the key point of contact for all IT operations matters, ensuring clear communication and alignment with senior leadership and other business units.
- Collaborate with business leaders and IT teams to understand and address operational needs, ensuring IT services meet business requirements.
MSP Service Delivery:
- Ensure MSP delivers services that meet or exceed SLAs.
- Maintain continuous improvement in MSP performance and service quality.
Operational Efficiency:
- Ensure 100% uptime and minimize major incidents affecting operations in critical sites within the zone.
Project Delivery:
- Oversee successful IT infrastructure projects, ensuring they are completed on time, within scope, and within budget.
Compliance & Security:
- Ensure all infrastructure and security operations adhere to compliance standards and safeguard company assets.
Cost Optimization:
- Achieve cost savings through efficient resource management and technology optimization.
Qualifications and Experience:
- Education:
- Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or related field. Relevant certifications (e.g., ITIL, PMP, CISSP) are a plus.
- Experience:
- Minimum 8-12 years of experience in IT operations, with at least 5 years in a leadership role overseeing infrastructure, IT services operations and End User Support.
- Strong experience managing Managed Service Providers (MSPs) and ensuring SLA adherence.
- Proven track record of overseeing IT infrastructure projects from inception to completion.
- Deep understanding of operational processes like incident management, change management, and major incident management.
- Experience working in global IT environments and managing remote and on-site teams.
- Skills & Competencies:
- Business Fluency with both Japanese and English.
- Strong leadership and team management skills with the ability to mentor and develop high-performing teams.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with senior leadership and cross-functional teams.
- Ability to drive continuous improvement in IT operations, leveraging both people and technology.
- Solid project management skills with experience managing large-scale IT infrastructure projects.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.