GE HealthCare Operation Manager （Japan/Regional） 

South Africa, Limpopo, Polokwane 

146788117

Position Overview:

Working at GEHC Japan Hino office will also be mandatory.

Service Delivery & Operations Management:

• Oversee the service delivery and operations of the MSP, ensuring they meet the established SLAs and deliver optimal value.
• Continuously monitor and evaluate the performance of the MSP, implementing corrective actions as needed.
• Ensure adherence to governance, risk, and compliance requirements for IT operations and security.

Infrastructure & IT Services Management:

• Run operational processes such as incident management, change management, and major incident management within his/her zone.
• Ensure robust infrastructure and security practices to safeguard company data, systems, and operations.
• Work closely with security teams to ensure infrastructure compliance with security policies and regulations.

Project Management:

• Oversee IT infrastructure projects from inception through completion, ensuring projects are delivered on time, within budget, and meet quality standards.
• Collaborate with cross-functional teams to define project scope, deliverables, and timelines.
• Monitor project progress and adjust resources and priorities to meet business objectives.

Process & Technology Optimization:

• Continuously evaluate and improve operational processes, ensuring they are cost-effective, efficient, and aligned with organizational objectives.
• Drive the adoption of new technologies and best practices in IT operations and security.
• Optimize resource allocation to ensure maximum efficiency and cost-effectiveness in service delivery.

Stakeholder Management:

• Act as the key point of contact for all IT operations matters, ensuring clear communication and alignment with senior leadership and other business units.
• Collaborate with business leaders and IT teams to understand and address operational needs, ensuring IT services meet business requirements.

MSP Service Delivery:

• Ensure MSP delivers services that meet or exceed SLAs.
• Maintain continuous improvement in MSP performance and service quality.

Operational Efficiency:

• Ensure 100% uptime and minimize major incidents affecting operations in critical sites within the zone.

Project Delivery:

• Oversee successful IT infrastructure projects, ensuring they are completed on time, within scope, and within budget.

Compliance & Security:

• Ensure all infrastructure and security operations adhere to compliance standards and safeguard company assets.

Cost Optimization:

• Achieve cost savings through efficient resource management and technology optimization.

Qualifications and Experience:

• Education:
  • Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or related field. Relevant certifications (e.g., ITIL, PMP, CISSP) are a plus.
• Experience:
  • Minimum 8-12 years of experience in IT operations, with at least 5 years in a leadership role overseeing infrastructure, IT services operations and End User Support.
  • Strong experience managing Managed Service Providers (MSPs) and ensuring SLA adherence.
  • Proven track record of overseeing IT infrastructure projects from inception to completion.
  • Deep understanding of operational processes like incident management, change management, and major incident management.
  • Experience working in global IT environments and managing remote and on-site teams.

• Skills & Competencies:
  • Business Fluency with both Japanese and English.
  • Strong leadership and team management skills with the ability to mentor and develop high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with senior leadership and cross-functional teams.
  • Ability to drive continuous improvement in IT operations, leveraging both people and technology.
  • Solid project management skills with experience managing large-scale IT infrastructure projects.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.