Fortinet Technical Account Manager - Tokyo 

Japan, Tokyo 

145449333

Responsibilities:

• Collection, analysis and change recommendations of configuration information.
• Collection and analysis of customer network information.
• Collection and analysis of packet trace information.
• Recommend actions based on analysis.
• Customer education (gaps in networking, product knowledge etc.).
• Installation and configuration assistance.
• Reproduction of customer environments on lab equipment.
• Follow up technical cases and manage the right expectation until the closure of the cases.
• Conduct weekly status conference calls with customers to report status of open issues and projects.
• Conduct quarterly site visits for your managed accounts.
• Develop best practice deployment and troubleshooting methodology documentation.
• Analysis of support request, completion of requests for information and documentation.
• Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.

Requirements:

• Minimum of 5 years of relevant professional experience preferably in the network industry.
• Strong network security and routing experiences.
• Scripting and Windows server app experience.
• Exceptional customer service orientation and strong communications skills.
• Proficient with MS Word, PowerPoint, and Excel.
• Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications.
• College degree and/or relevant experience.