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Fortinet Technical Account Manager - Tokyo 
Japan, Tokyo 
145449333

15.08.2024

Responsibilities:

  • Collection, analysis and change recommendations of configuration information.
  • Collection and analysis of customer network information.
  • Collection and analysis of packet trace information.
  • Recommend actions based on analysis.
  • Customer education (gaps in networking, product knowledge etc.).
  • Installation and configuration assistance.
  • Reproduction of customer environments on lab equipment.
  • Follow up technical cases and manage the right expectation until the closure of the cases.
  • Conduct weekly status conference calls with customers to report status of open issues and projects.
  • Conduct quarterly site visits for your managed accounts.
  • Develop best practice deployment and troubleshooting methodology documentation.
  • Analysis of support request, completion of requests for information and documentation.
  • Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.

Requirements:

  • Minimum of 5 years of relevant professional experience preferably in the network industry.
  • Strong network security and routing experiences.
  • Scripting and Windows server app experience.
  • Exceptional customer service orientation and strong communications skills.
  • Proficient with MS Word, PowerPoint, and Excel.
  • Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications.
  • College degree and/or relevant experience.