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Vimeo Implementation Manager Japanese Speaking 
Singapore 
142304660

30.03.2025

You should be Fluent in Japanese and English.

What you’ll do:

  • Own the technical onboarding and implementation of Vimeo Enterprise
  • Work with our Operations team to constantly improve and iterate on the onboarding process
  • Manage challenging client situations with solutions-oriented handling and effective internal escalation processes to make visible to stakeholders and leadership
  • Manage a high volume of project schedules and requirements, identify possible issues and clearly communicate them to project stakeholders
  • Develop trusted partnerships with internal stakeholders by collaborating and delivering on common goals
  • Serve as expert in the cultural business and technical practices of the region, relaying use case trends common product applications across offices
  • Ability to serve as the technical expert for our Enterprise customers, particularly as it relates to basic front-end customizations, working with App Platforms, and live streaming workflows

Skills and knowledge you should possess:

  • 2+ years project/program management, enterprise technical support or account/customer success management background, involving the ability to manage many clients at once preferably in a Software-as-a-Service (SaaS) company
  • Ability to quickly understand and explain technical concepts and business interdependencies
  • Experience working closely with Enterprise-level clients
  • A problem solving work style that is collaborative, positive and consultative
  • Self-starter with the ability to work autonomously while communicating effectively with stakeholders across offices
  • Experience with live streaming infrastructure
  • Basic experience or interest in learning basic CSS and Javascript

Bonus points (nice skills to have, but not needed):

  • Experience at a scaling SaaS company
  • Video familiarity.
  • Experience working with a team that spans across time zones