What you’ll do:
- Own the technical onboarding and implementation of Vimeo Enterprise
- Work with our Operations team to constantly improve and iterate on the onboarding process
- Manage challenging client situations with solutions-oriented handling and effective internal escalation processes to make visible to stakeholders and leadership
- Manage a high volume of project schedules and requirements, identify possible issues and clearly communicate them to project stakeholders
- Develop trusted partnerships with internal stakeholders by collaborating and delivering on common goals
- Serve as expert in the cultural business and technical practices of the region, relaying use case trends common product applications across offices
- Ability to serve as the technical expert for our Enterprise customers, particularly as it relates to basic front-end customizations, working with App Platforms, and live streaming workflows
Skills and knowledge you should possess:
- 2+ years project/program management, enterprise technical support or account/customer success management background, involving the ability to manage many clients at once preferably in a Software-as-a-Service (SaaS) company
- Fluency in Japanese and English
- Ability to quickly understand and explain technical concepts and business interdependencies
- Experience working closely with Enterprise-level clients
- A problem solving work style that is collaborative, positive and consultative
- Self-starter with the ability to work autonomously while communicating effectively with stakeholders across offices
- Experience with live streaming infrastructure
- Basic experience or interest in learning basic CSS and Javascript
Bonus points (nice skills to have, but not needed):
- Experience at a scaling SaaS company
- Video familiarity.
- Experience working with a team that spans across time zones