Citi Group Global Loan Training Partner 

United States, Delaware, New Castle 

139356934

Responsibilities

• Work with business partners and stakeholders to identify learning objectives based on target audience and create appropriate courseware.
• Design training curricula and materials, selecting the most effective training methodology to meet the desired objectives.
• Drive learning and development best practice improvement projects that assist the business in meeting operations and service targets.
• Streamline, consolidate and standardize learning and development processes where possible.
• Create instructor-led materials, web-based trainings and tools to provide complete training offering required for managers, checkers and other specialized roles.
• Introduce learning interventions that assist in retaining key talent and building a pipeline of talent.
• Identify and close gaps in procedures and existing training with continuous improvement over time.
• Ensure that staff is equipped with the requisite skills and knowledge to perform to operational management standards.
• Ensure all learning events are tracked via GLMS (corporate training system) and generate meaningful and user-friendly MIS

Qualifications:

• 6 to 8 years of relevant experience
• 3-5 years’ training design and development, delivery, and classroom management experience Advantage
• 3-5 years’ Loan Operations experience
• Experience of Loans IQ system advantage
• Strong leadership, collaboration, and communication skills
• Ability to thrive in a fast-paced environment
• Strong listening skills and ability to absorb feedback and translate to solutions
• Disposition to solving problems and doing so with high level of resiliency
• Excellent one-on-one and group presentation/facilitation skills
• Detail-oriented and strong organizational skills
• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Important: The profile needs to have the following experience:

• Conduct quality assurance reviews on approved loan transactions / processes / documentation
• Ensure loan transactions are accurately processed and authorized within stipulated Service Level Agreement
• Ensure loan documentation’s adherence to policies, guidelines and procedures as well as compliance regulations
• Report deficiencies on a timely basis to Loan operations stakeholders/management

Anticipated Posting Close Date:

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