Citi Group Global Loans Training Partner AVP - Loan IQ Trainer 

Malaysia, Kuala Lumpur 

948530784

We’re currently looking for a high caliber professional to join our team as(Internal Job Title: Project Senior Analyst - C12 -C12) based in Kuala Lumpur, Malaysia.Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• (Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

• Design and Deliver training to ensure successful migration to Finastra Loan IQ Platform
• Use prior experience of Loan IQ to enhance training offerings and learner population knowledge
• Work with business partners and stakeholders to identify learning objectives based on target audience and create appropriate courseware.
• Design training curricula and materials, selecting the most effective training methodology to meet the desired objectives.
• Drive learning and development best practice improvement projects that assist the business in meeting operations and service targets.
• Streamline, consolidate and standardised learning and development processes where possible.
• Create instructor-led materials, web-based trainings and tools to provide complete training offering required for managers, checkers and other specialised roles.
• Introduce learning interventions that assist in retaining key talent and building a pipeline of talent.
• Identify and close gaps in procedures and existing training with continuous improvement over time.
• Ensure that staff is equipped with the requisite skills and knowledge to perform to operational management standards.
• Ensure all learning events are tracked via LMS (corporate training system) and generate meaningful and user-friendly MIS.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 6 to 8 years of relevant experience
• 3-5 years’ training design and development, and delivery experience required
• 3-5 years’ Loan Operations experience - processing or training experience with Finastra Loan IQ platform.
• Strong leadership, collaboration, and communication skills
• Ability to thrive in a fast-paced environment
• Strong listening skills and ability to absorb feedback and translate to solutions
• Disposition to solving problems and doing so with high level of resiliency
• Excellent one-on-one and grouppresentation/facilitationskills
• Detail-oriented and strong organizational skills
• Bachelor’s/Universitydegree, Master’s degree preferred

Time Type:

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