Microsoft Partner Technical Advisor Identity Account Management/Sync 

Taiwan, Taoyuan City 

136469139

パートナー テクニカル アドバイザーのミッションは、マイクロソフトの製品サポート業務を行うデリバリーパートナーのチームに対して、ビジネス、技術の面であらゆる支援を行い、サポート エンジニアの成長を助け、お客様に最高のサービスを提供することです。

マイクロソフトの様々なテクノロジーに触れ、自身の技術力を向上させながら、デリバリー パートナーのチームをマネージするリーダー的な役割です。サポート エンジニアとしてのご経験、サプライヤー マネジメントのご経験をお持ちの方、リーダーとしてチームを成功に導く意欲をお持ちの方からのご応募をお待ちしております。

Scope of Coverage

• Microsoft Entra ID – Identity Management Capabilities
• User lifecycle management: creation, update, and deletion of user accounts
• Group management and membership control
• Role-Based Access Control (RBAC) for assigning and managing access permissions
• Self-service password reset and reset policies
• Self-service capabilities (e.g., application access requests, password reset, profile attribute updates)

Microsoft Entra ID – Synchronization

• Synchronization with on-premises AD using Microsoft Entra Connect
• One-way synchronization (from on-premises AD to Microsoft Entra ID)
• Bi-directional synchronization to maintain attribute consistency between on-premises and cloud environments (as needed)
• Pass-through authentication to leverage on-premises credentials in the cloud
• Automated user provisioning and deprovisioning
• Group synchronization between on-premises AD and Microsoft Entra ID
• Attribute mapping and synchronization rule configuration (e.g., mapping on-premises attributes to cloud attributes)
• Configuration of real-time or scheduled synchronization

Language Qualification

• Japanese Language: fluent in reading, writing and speaking
• English Language: confident in reading and writing; moderate spoken English skills

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Math, or equivalent’s experience.
• Experience - Technical proficiency in and learning attitude toward Azure technologies; previous experience as a member of one of the Microsoft Entra Identity Management and Synchronization Area.
• Proven ability to lead people to achieve success
• Familiarity with Azure and/or compete cloud products
• Strong customer service, communication, problem-solving and interpersonal skills
• Problem-solving skills
• Self-motivation and an ability to use initiative
• Self-motivated and directed.
• Proven ability to lead people to achieve success.
• Capacity to deal with difficult customers and ability to thrive in ambiguity
• This position may require you to work a rotational On-Call schedule, evenings and weekends shifts. Please note that shifts might change according to business needs.
• 2+ years of experience managing or mentoring individual contributors

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Core (all people in this role perform these duties; depending on tenure some duties may be minimal)

• Provide technical and SME coaching for Delivery Partner (DP) Engineers, Advocates
• Partner with the Support Delivery Manager (SDM) and CSS Training teams to address any readiness gaps, ensuring findings and remediations shared across Delivery Partners and LOBs, as applicable.
• Own case management duties (incoming inspection, escalations, tech reviews, triage, wellness, reduced time to... measures)
• Provide Readiness Content (identify need for and create content; contribute to readiness efforts where you are the Subject Matter Expert (SME))
• Manage collaboration activities (reactive, proactive, cross-team for complex cases, overall process)
• Contribute to Supportability activities (case analysis and case pattern recognition, deflection initiatives, and other Supportability improvements working with Stakeholders like Supportability Program Managers)
• Release Management and Deployment for Delivery Partners (ensure it happens, do not own directly)
• As a technical, program SME, collaborate with all stakeholders to identify and recommend technical, program process and tool opportunities, leading with innovation within their scope and prioritizing needs when beyond.
• Provide Frontline Technical or Sales Operations Oversight to Delivery Partners
• Optional (people in this role may perform these duties, can vary by line of business)
• Provide Frontline Operations Metrics Oversight
• Participate in DP ROB (WBR, QBR, MBR)
• Participate in Product Group Triages (coordinated with Eng. and Service TAs)
• Approval of escalations to product group on behalf of DP (known as ICMs, Bugs or similar – varies by SBU) Drive Down Speed or Time to Competency for DP Resources
  Participate in Technical and SME Interviews for New PTA Hires
• Direct Customer Contact (to support frontline engineers, periodic case ownership to maintain technical expertise)
• Run Non-Top Box and Deviation Analysis (including Approval)
• Lead or participate in building communities with peer delivery roles (SEE, EE, EEE, TA); may be workload or specialty specific.