Microsoft Partner Technical Advisor 

Taiwan, Taoyuan City 

508091410

Required Qualifications:
• 2+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
o OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership
o OR equivalent experience

Language Qualification
English Language: fluent in reading, writing and speaking.

Preferred Qualifications:

• Technical experience and knowledge working in Azure technical support or equivalent technology.
• Technical skills and hands on experience in 2 or more of the following areas: Entra ID, Azure Active Directory, ADFS, SSO configuration, Authentication Protocols, Azure Identity protection, Identity Management, Conditional Access Policies, Azure MFA.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

1. Case Management (Delivery Excellence)
Conducts in-depth case reviews and wellness checks to ensure case progression and resolution.
Acts as an escalation point and unblocks service delivery challenges.
Provides process and technical feedback to improve case handling.
Leads case triage meetings to share knowledge and optimize support.

3. Process Improvement
Gathers and shares feedback to enhance support processes and tools.
Partners with managers and SDMs to plan and implement continuous improvements.
Identifies process flaws early and advocates for necessary changes.
Updates knowledge bases and evangelizes process best practices.

5. Supportability Activities
Shares knowledge in internal communities and responds to engineering queries.
Engages in reactive/proactive collaboration via swarming and issue management.
Helps build communities across support roles to drive operational excellence.
Drives quality and efficiency improvements in partnership with delivery leaders.