Yotpo Key Accounts Manager 

Canada, Ontario, Toronto 

134954510

You will:

• Manage the full commercial relationship with Yotpo’s top clients, acting as the primary point of contact and trusted advisor.
• Develop and execute account strategies to meet and exceed revenue goals through retention, cross-sell, and up-sell opportunities.
• Collaborate with internal teams, including Customer Success, Product, and Marketing, to deliver tailored solutions that drive client value.
• Conduct regular business reviews (QBRs) and executive briefings to showcase value, address concerns, and align on strategic priorities.
• Identify growth opportunities within the account and develop proposals that address client needs and drive expansion.
• Negotiate contracts and manage renewals with a focus on mutually beneficial outcomes.
• Monitor account health metrics and proactively address potential risks to ensure client satisfaction and retention.
• Stay informed about industry trends and competitive landscape to provide strategic insights to clients.

Ideally, you’ll bring :

• 5+ years proven experience as a Key Account Executive, Account Manager, or similar role in a SaaS or eCommerce environment
• Strong track record of managing and growing large, strategic accounts.
• Expertise in conducting a thorough and effective discovery process to uncover client needs and align solutions effectively.
• Excellent communication and negotiation skills, with the ability to influence stakeholders at all levels, including C-Suite
• Analytical mindset with the ability to derive insights from data to inform strategies and drive decision-making.
• Ability to thrive in a fast-paced, dynamic environment with a proactive and solution-oriented mindset.

About Yotpo:

• Company sponsored RRSP matching.
• 100% coverage of additional benefits programme.
• Equity in options.
• Individualized career development, rewards, and recognition.
• Wellness and philanthropic programming and events.
• We are working in a hybrid capacity, spending 3 days per week in our Toronto office.