Capital One Sr Associate Process Management - Marketing & Messaging Operations Card 

United States, Virginia, Richmond 

133493703

West Creek 1 (12071), United States of America, Richmond, Virginia Sr. Associate, Process Management - Marketing & Messaging Operations(Card)

General Responsibilities:

• Partner with key business intent owner and build teams to develop clear business intent, identify risks for intent execution and build key components to bring new products to market

• Develop and maintain process documentation and drive continuous process improvements

• Perform quality assurance checks on actions taken to ensure accuracy

• Serve as subject matter expert to outside resources

• Monitors the progression of findings against mitigation plans to ensure timely closure

• Easily adaptable in a fast paced environment, by being able to navigate between BAU solicitation work and perform in market issue resolution

• Problem-solve issues and correct errors as they arise

• Continually look for ways to streamline and improve overall process

• Stay abreast of product terms, changes and launches across card acquisitions

• Maintain monthly dashboards and reporting

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of experience in Process Management, Project Management, Relationship Management or Risk Management

• At least 1 year of experience in Microsoft Office or G Suite

Preferred Qualifications:

• Bachelor’s Degree or military experience

• 3+ years of experience in Business Process Management, Project Management, Relationship Management or Risk Management

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

• Strong communication and collaboration skills

This role ismeaning associates typically spend about half their time (2-3 days per week)are enterprise- wide

are in-person days for associates to spend time together working in our beautifully-designed team areas.

Illinois (Hybrid On-Site): $81,400 - $92,900 for Sr. Process ManagerThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.