Capital One Senior Manager US Card Messaging & Marketing Operations 

United States, Virginia, Richmond 

986746647

West Creek 6 (12076), United States of America, Richmond, Virginia Senior Manager, US Card Messaging & Marketing Operations

This exciting Sr. Manager, Messaging & Marketing Operations role will be at the helm of leading the operations transformation and modernization within US Card, bringing together an agile operating model, scaling, and change management. This role will work closely with leaders across Card to drive strategy and execute on high priority projects while leading transformational operating models and process changes to drive towards the destination of operations delivery.

Responsibilities

• Leading moderate to large complex projects and programs by providing strategic direction

• Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements

• Partnering cross-functionally with customers to provide strategic and tactical thought partnership to effectively drive project delivery

• Demonstrate a proven track record of excellent process management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment

• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

• Drive efficiency and effectiveness of messaging execution, including automation of planning and scheduling tools on Workfront

• Prioritize, negotiate and remove blockers to orchestrate successful launch of intent in a well managed environment

• Identify and implement process improvements in coordination with delivery leads to drive issue resolution/risk mitigation activities

• Lead cross-functional Delivery Operations team and establish resourcing and capacity models for prioritization to enable transformation journey

• Drive efficiency of campaign builds through automation and optimization of the end-to-end process

Characteristics we’re seeking

• Seasoned Marketing Delivery/Operations leader driving transformation and change management of teams

• Demonstrates thought leadership, can set a robust agenda and drive sustainable solutions

• Strong process skills with the ability to proactively identify impediments on the critical path and remove them

• Excellent communication skills to engage intent owners across a variety of levels and experience with Marketing Experience delivery

• A structured problem-solving approach to help a team work through a wide range of issues, innovating thinker on efficiency and effective operations

• Ability to prioritize across different types of value dimensions while maintaining a balance of performance and quality/risk

• Desire to collaborate across component teams and organization structures to influence core needs for partners marketing and business needs

• A curious, learning mindset to understand the needs of our internal and external customers and recommend improvements to better their experience

Basic Qualifications

• Bachelor’s Degree or Military experience

• At least 8 years of Process and Project Management experience

• At least 4 years of experience working in marketing campaign delivery in a regulated industry

• At least 2 years of experience working in marketing automation platforms

Preferred Qualifications

• Master’s Degree

• 9+ years of Process/Project Management experience

• 2+ years of People Management experience

• 2+ years leveraging Workfront or other project management systems

• PMP, Lean, Agile or Six Sigma certification

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.