JPMorgan Social Media Marketing Communications Manager 

United Kingdom, England, London 

131498313

J.P. Morgan is seeking a creative and strategic mind to lead our social media presence across EMEA. This position is based in London and will report to the global head of social media.

As a Social Media Marketing and Communications Manager within JP Morgan, you will serve as the voice of our brand, creating captivating content, overseeing campaigns, and propelling our social media strategy to new levels. Your role will involve closely collaborating with stakeholders across the firm's wholesale businesses to generate written and visual content, supervise firm-owned social media channels, escalate reputational issues, and provide reports on social media analytics. Additionally, you will be responsible for managing a member of the social media team. We are seeking an experienced social media marketer and communicator with sound judgment to engage our audience, foster meaningful relationships, and demonstrate our expertise in the dynamic world of finance.

Job responsibilities

• Establish a strategic approach to social media content that aligns with the global J.P. Morgan brand, but is adapted to the regional business needs, culture, trends and social platforms
• Write copy and create visual content in brand voice across platforms
• Collaborate with legal, compliance, and controls to mitigate risk and ensure proper governance
• Maintain an ongoing dialogue with various internal stakeholders to effectively communicate the firm’s business and cultural messages
• Collaborate with social media team to manage editorial content calendars
• Support the J.P. Morgan CIB Marketing and Communications team in community management
• Understand social media metrics in order to track results and provide recommendations
• Effectively communicate on project timeline, status and results
• Act as eyes and ears on social platforms, alerting team members to breaking news as necessary

Required qualifications, capabilities and skills

• Strong knowledge of social media landscape and trends across EMEA
• Experience managing editorial calendars across various social platforms
• Proven ability to exercise sensible reasoning in a fast-paced environment
• Experience with social media monitoring and management tools for social listening, publishing, and reporting. (i.e. Sprinklr, Hearsay, Zignal, LinkedIn Analytics, etc.)
• Passion for social media, PR and digital marketing
• Confidence to pitch fresh ideas, think creatively, and identify and solve problems
• Excellent verbal, written, and interpersonal communication skills
• Proficiency with MS Office Suite (Word, excel, PowerPoint) and Adobe creative suite
• Ability to cultivate relationships in the firm across divisions and lines of business
• Strong organizational skills and ability to manage several tasks simultaneously

Preferred qualifications, capabilities and skills

• Previous financial services industry experience preferred
• Previous management experience strongly preferred

Should you be considered for this role, applicants will be asked to provide writing and design samples.