Bank Of America GFC Proficiency Coach Manager 

United States, Arizona, Chandler 

130980221

Job Description:

Job Description:

The Global Financial Crimes (GFC) Proficiency Coach (PC) Manager provides broad oversight to a team of coaches who support financial crimes investigators. The GFC PC Manager oversees all coaching efforts, reviews daily, weekly and monthly production, in addition to ensuring the coaching is quality based. This job is responsible for ensuring substantive money laundering, economic sanctions and fraud compliance and operational risk practices.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.

• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating teamwork.

Skills:

• Coaching

• External Resource Management

• Investigation Management

• Regulatory Compliance

• Issue Management

• Policies, Procedures, and Guidelines Management

• Risk Management

• Strategy Planning and Development

• Written Communications

• Analytical Thinking

• Critical Thinking

• Fraud Management

• Reporting

• Talent Development

Required Qualifications:

• Financial crime compliance support experience a must

• Team lead experience required

• Able to support team in various time zones

• Demonstrated strong leadership and coaching skills

• Excellent organizational skills

• Strong verbal and written communication skills

• Demonstrated commitment to improving the team

• Able to adapt to change and various working environments

• Consistently shows pride in themselves and their work

• Skilled at building team partnerships

• Able to adhere to a hybrid work schedule [M & F are work from home days]

Desired Qualifications:

• Proficient in Microsoft PowerPoint, Excel and Word; SharePoint, Webex, Mattermost

• Certified Anti-money Laundering Specialists (CAMS) and Certified Fraud Examiner (CFE) Certifications a plus

1st shift (United States of America)