SAP Solution Customer Success Manager f/m/d SAP Sustainability 

India, Karnataka, Bengaluru 

130559337

Drive Value Realization:

• Focus on building trust via collaboration, aligned goals, and business relationships.
• Validate and confirm customer’s business goals and desired outcomes.
• Engage proactively and consistently with customers, understand Partner’s involvement with customers.
• Position the value attainment from a benchmark perspective and outline opportunities to maximize and accelerate value acceleration.

Adopt & Derive

• Plan for Success through the creation of Outcome Success Plan, jointly with partner’s involvement when applicable. Ensure provisioning, adoption plan and document implementation milestones.
• Manage solution specific value plan that not only measures current value efforts but positions future value into a roadmap based upon consumption and innovation consumption.
• Monitor release adoption and position value expansion by further deploying successful value initiatives.

Innovate & Grow

• Renew by demonstrating ongoing value by maximizing their usage at the product level.
• Assess market and customer strategy position growth areas based on targeted value and the SAP solution portfolio and innovations.
• Identify expansion opportunities.
• Facilitate community connection to drive the “what’s possible” agenda.

YOUR PROFILE

• A self-starter, with energy, drive, and the ability to manage multiple priorities.
• You are highly customer focused, a proactive learner and you enjoy customer success.
• Very good knowledge of SaaS models and Cloud mindset.
• Commercial and/or customer facing (pre-)sales experience including experience developing account management plans & contract negotiation. Experience in Sustainability solutions is preferred.
• Multiple years’ experience managing complex customer engagements.
• Multiple years Program and Project Management Experience
• Solid experience acting as a trusted and strategic advisor to customers.
• Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook.
• Excellent Communication (English - written and verbal - are a must)

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