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SAP Solution Customer Success Manager f/m/d SAP Sustainability 
India, Karnataka, Bengaluru 
130559337

25.07.2024


Drive Value Realization:

  • Focus on building trust via collaboration, aligned goals, and business relationships.
  • Validate and confirm customer’s business goals and desired outcomes.
  • Engage proactively and consistently with customers, understand Partner’s involvement with customers.
  • Position the value attainment from a benchmark perspective and outline opportunities to maximize and accelerate value acceleration.

Adopt & Derive

  • Plan for Success through the creation of Outcome Success Plan, jointly with partner’s involvement when applicable. Ensure provisioning, adoption plan and document implementation milestones.
  • Manage solution specific value plan that not only measures current value efforts but positions future value into a roadmap based upon consumption and innovation consumption.
  • Monitor release adoption and position value expansion by further deploying successful value initiatives.

Innovate & Grow

  • Renew by demonstrating ongoing value by maximizing their usage at the product level.
  • Assess market and customer strategy position growth areas based on targeted value and the SAP solution portfolio and innovations.
  • Identify expansion opportunities.
  • Facilitate community connection to drive the “what’s possible” agenda.

YOUR PROFILE

  • A self-starter, with energy, drive, and the ability to manage multiple priorities.
  • You are highly customer focused, a proactive learner and you enjoy customer success.
  • Very good knowledge of SaaS models and Cloud mindset.
  • Commercial and/or customer facing (pre-)sales experience including experience developing account management plans & contract negotiation. Experience in Sustainability solutions is preferred.
  • Multiple years’ experience managing complex customer engagements.
  • Multiple years Program and Project Management Experience
  • Solid experience acting as a trusted and strategic advisor to customers.
  • Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook.
  • Excellent Communication (English - written and verbal - are a must)