MSD Customer Success Senior Specialist 

Czechia 

128089100

Job Description

What will you do?

• Leading our demand management and delivery activities.
• Optimizing and improving our processes to improve efficiency and accelerate time to market.
• Understanding company processes (SDLC, Change Management, Problem Management, etc.) to make sure that our products and services are fully compliant.
• Knowing well our stakeholders and understanding their needs and pain points related to our products and services.
• Working closely with delivery leads and engineering squads to continuously improve our delivery process and automate it as much as possible.
• Owning our demand and delivery related KPIs, making data-driven decisions based on them.

Qualifications, Skills & Experience Required

• At least 8 years of experience in IT related positions - software engineering, product management, service delivery, etc.
• Experience in working with stakeholders - understanding needs and translating them to requirements for delivery, managing stakeholder expectations, and collaborating with stakeholders on the overall delivery plan.
• Experience in leading and coordinating the delivery of technical squads - planning and estimating effort, identifying risks and dependencies, removing obstacles, and supporting the technical squads in their work.
• Experience delivering IT solutions in a larger organization, assessing risks and dependencies from collaboration with other teams.
• Good knowledge of the processes related to software development in large enterprises - SDLC, change management, etc.
• Experience in agile delivery - focus on customers, short feedback cycles, focus on outcomes and value, data-driven decisions, etc.
• Strong communication skills, both written and verbal. The official communication language is English.

What we offer:

• Exciting work in a great team, global projects, international environment
• Opportunity to learn and grow professionally within the company globally
• Hybrid working model, flexible role pattern (e.g., even 80% full-time is possible in justified cases)
• Pension and health insurance contributions
• Internal reward system plus referral programme
• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
• Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card
• Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discount programmes
• Up-to-date laptop and iPhone
• Parking in the garage, showers, refreshments, massage chairs, library, music corner
• Competitive salary, incentive pay, and many more

Current Contingent Workers apply

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