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SAP Customer Success Partner Advisor 
Czechia, Prague, Prague 
431414934

12.09.2024

Responsibilities

  • You will proactively partner with customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account Team.
  • You analyze the big picture, have expertise with digital transformation, and coach on technical and business architectures.
  • You are the primary SAP BTP strategic point of contact and will orchestrate success resources across SAP and customers, as described in the SAP BTP engagement model.
  • You will analyze your customer’s technical needs and execute consumption plans for your assigned customers.
  • You will provide recommendations and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.
  • You will be a voice of the customer to internal SAP stakeholders.
  • You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.
  • A BTP-CSM may also be assigned to fulfill a customer’s premium subscription services.

Role Requirements

You will excel in this role if:

  • You have 3+ years of experience working in the IT Industry. Your background could be Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
  • You have deep understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
  • You have foundational knowledge of public cloud platforms and providers (e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.) Certifications in enterprise architecture are a plus.
  • You have great communication and presentation skills. Familiarity with design thinking methodology is a plus.
  • You can navigate complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
  • You can continuously learn and adapt to the unique business and cultural practices of each region/country.
  • You have a focus on customer service mindset and customer empathy.
  • You have a passion for learning new technologies and enjoy problem solving.
  • Fluent Czech.
  • Knowledge of Slovak will be an advantage.

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