As a Customer Success Renewal Advisor, you will play a crucial role in driving SAP’s growth by managing the end-to-end renewal execution process. Your responsibilities include:
- Partnering with Customer Success Managers and the extended Account team to deliver seamless renewal execution.
- Interfacing with customers to negotiate commercial terms and drive incremental revenue on behalf of SAP.
- Representing SAP with comprehensive knowledge of all internal process-related phases of renewals.
- Becoming a subject matter expert in commercial and revenue management principles to ensure your continuous success.
- Promoting a culture of open dialogue and continuous improvement, where your feedback will be valued to drive business enhancements.
Renewal Execution Tasks:
- Providing end-to-end renewal execution support and maintaining knowledge of commercial negotiation, product portfolio, and entitlement metrics.
- Supporting transactional steps related to renewals and replacements.
- Leveraging internal SAP networks to navigate cross-functionally and regionally.
- Possessing knowledge of SAP Cloud Terms and Conditions.
- Understanding and deploying negotiation methods that benefit both SAP and the customer.
- Being knowledgeable in commercial metrics and forecasting principles.
What you bring
- Experience in a customer-facing role with the ability to influence different stakeholders using strong relationship and communication skills.
- Commercial negotiation experience with a proven record of meeting or exceeding renewal revenue goals.
- Ability to navigate multiple SAP commercial software systems effectively.
- Proven ability to organize and prioritize tasks while being process-oriented.
- Clear communication skills, both oral and written, with a demonstrated ability to build strong relationships.
- Fluent English & German
Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc.