Finding the best job has never been easier
Philips Support Manager Brazil, Santa Catarina 125375604
Share
Key Responsibilities:
Ensure Excellence in Customer Service: By closely monitoring department KPIs, crafting strategic plans, and analyzing customer feedback, uphold superior support quality. Implement necessary short, medium, and long-term improvements and prioritize service work orders to honor SLA commitments.
Empower Your Team: Facilitate processes, product or technical training, and performance improvement initiatives to recruit, develop, and retain a highly skilled team.
Optimize Resource Management: Plan resources in alignment with individual and group capacities to meet current and future support demands.
Drive Strategic Growth: Develop and execute strategic plans to ensure continuity and evolution in customer support services both locally and globally. Oversee KPI achievement and improvement initiatives.
Lead People Management: Conduct thorough follow-ups, execute feedback, and craft individual and collective development plans. Manage customer relationships, especially during critical and urgent events.
Manage Financial Oversight: Ensure budget adherence through careful expense tracking and budget control.
Your Responsibilities:
Team Leadership
KPIs Management
Customer Satisfaction
Continuous Improvement Initiatives
To succeed in this role, you should have the following skills and experience:
Minimum of 2 years of experience in team management
Experience in Technical Support Operations
Degree in a relevant field: management, medical, financial
Strong teamwork, leadership, management, communication, and executive presence skills
Intermediate proficiency in English and Spanish is desirable
These jobs might be a good fit
