Philips Support Analyst 

Brazil, Santa Catarina 

3471987

You will be responsible for delivering exceptional phone and email support to end-users and administrators of Philips Xcelera and IntelliSpace Cardio PACS informatics systems.

Your role:

• Providing technical support for Philips’ Xcelera and IntelliSpace Cardio PACS systems.

• Provide problem resolution and clearly document and reproduce all steps taken during problem resolution.

• Troubleshooting Windows operating system and hardware issues quickly and effectively.

• Diagnosing and troubleshooting TCP/IP and general networking problems by logging into customer networks.

• Documenting all actions taken during problem resolution in appropriate internal tracking systems.

You're the right fit if:

• Bachelor’s degree in Information Technology or a similar.

• Fluency in both English and Spanish.

• Proficiencyin Linux administration.

• Experience troubleshooting Windows operating systems, hardware, TCP/IP, and general networking issues.

• Expertise in remote support using RSN/PRS and troubleshooting.

• Familiarity with ticketing systems such as Salesforce, ServiceMax, or similar platforms.

• Ability to diagnose and identify root causes of technical issues.

• Strong documentation skills for recording actions taken during problem resolution.

• Availability to work in person in Blumenau, Santa Catarina.

It's a plus if:

• Experience providing technical support on Radiology or Cardiology informatics products (Philips’ Xcelera or IntelliSpace Cardio PACS knowledge)

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