IBM z/OS Technical Support Professional 

Bulgaria, Sofia 

123905777

Your Role and Responsibilities

• You will provide technical support assistance to IBM Z software and solutions clients using problem determination and problem source identification skills in z/OS. This includes reading/analysis of code as well as a review of memory dumps, logs, and traces.
• In addition to technical skills in your IBM Z component, you will use your communication skills to directly interface with some of IBM’s largest customers. In doing so, you will be forming action plans and collaborating with the customer as well as other IBM teams to drive problems to a solution. Problems can take the form of usage/how-to as well as code defects.
• You will be responsible for recommending and implementing new improvements to existing technical support tools, procedures, and processes. You will also be able to make improvements to z/OS products to improve reliability, uptime, and serviceability.
• After extensive technical and process training, our primary role will be to ensure timely response to Client high priority cases. Some off shift and weekends support coverage will be required as the candidate becomes proficient.

Required Technical and Professional Expertise

• Strong knowledge of at least one programming language and being open to learning new languages that are unique to the IBM Z environment
• Excellent English communication skills (verbal and written)
• Acting in a respectful and professional manner to represent IBM to its high-profile clients
• Knowledge or experience working with one or more of:Operating system administration /Operating system internals (e.g., kernel, file system, networking, client-server, performance /Programming and scripting languages (e.g., C, Java, Python, or Shell)/Programming and data structure concepts/Cloud and virtualization administration and usage/Coursework in Data Structures and Algorithms

Preferred Technical and Professional Expertise

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, Math, Science, or related field, and/or equivalent experience
• Familiar with or experience with IBM Z
• Growth and applying your technical knowledge toward solving problems
• Assessing customer situations, then applying common sense to manage those situations
• Working with a global team to share ideas on how to work and solve problems
• Customer driven focus