SAP Customer Success Partner - SAP Signavio 

Netherlands, Overijssel 

123797569

Role Description:

· Manage the overall customer relationship in close alignment with sales.

· Develop a joint success plan based on customer’s business goals.

· Maintain strategic alignment with customer and drive goal achievement.

· Conduct periodic customer reviews.

· Identify renewal risk and collaborate with internal teams to ensure a successful renewal.

· Identify upsell opportunities.

· Act as an interface between product management and the customer to drive product development

· Collaborate with Professional Services for customer enablement and deployments.

· Leverage customer relationships for prospect references & Marketing stories and identifying commercial opportunities.

· 6+ Years’ experience in business process management or process consulting

· Prior experience in Customer Success Management, Technical Account Management.

· Deep understanding of Saas Business Process Management technology or closely related.

· Demonstrated ability to manage priorities in complex problem-solving scenario

· English and preferably a Nordic language as well.

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