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SAP Customer Success Partner - Signavio 
Saudi Arabia, Riyadh Region 
648633582

24.06.2024

Role Description:

  • Manage the overall customer relationship in close alignment with sales.
  • Accountable for customer’s overall success, including renewals, adoption of SAP Signavio’s solutions, customer health, and satisfaction.
  • Develop a joint success plan based on customer’s business goals.
  • Maintain strategic alignment with customer and drive goal achievement.
  • Conduct periodic customer reviews.
  • Identify renewal risk and collaborate with internal teams to ensure a successful renewal.
  • Identify upsell opportunities.
  • Act as an interface between product management and the customer to drive product development
  • Serve as the voice of the customer and share insights about customer use cases and issues with SAP Signavio’s Product team.
  • Collaborate with Professional Services for customer enablement and deployments.
  • Leverage customer relationships for prospect references & Marketing stories and identifying commercial opportunities.

Experience:

  • 5+ Years’ experience in business process management or process consulting
  • Prior experience in Customer Success Management, Technical Account Management.
  • Profound experience in large enterprise business transformations covering the implementation journey and customer value realization.
  • Proven ability to collaborate, build strong relationships and lead the conversation from executive level down with customers and within SAP.
  • Deep understanding of Saas Business Process Management technology or closely related.
  • Demonstrated ability to manage priorities in complex problem-solving scenarios.
  • Fluent in English. Arabic would be a plus.