EY Pursuit Resource Center Support-Senior Associate 

India, Kerala, Kochi 

112556767

Your key responsibilities

• Manage requests for support related to content, tools and best practice to successful resolution
• Connect with Subject Matter Resources from other parts of the firm to support more complex queries and requests
• Respond to basic and semi-complex pursuit queries related to EY including FAQ’s
• Manage the ongoing update of pursuit content in the Self-help library and ensure the user portal is up-to-date and aligns with the latest campaigns and priorities
• Execute the curation, tagging and adaptation of materials contributed by SMRs
• Administration and maintenance of Self-help site, sanitizing and tagging of pursuit/proposal materials, archiving outdated materials
• Responsible for maintaining teamwork
• Coordinate support services, as required

Skills and attributes for success

• Effectively handle routine tasks including follow-up and respond appropriately to unexpected situations, communicating the concerns to Pursuit self-help Manager and/or Supervisor as and when required
• Strong analytical skills and the ability to meet tight deadlines which are essential for a fast-paced environment
• Ability to analyze data and derive conclusions
• Demonstrate best work practices within department and among other teams
• Exhibit innovative thinking and flexible approach while managing out-of-scope requests
• Demonstrates excellent customer support skills including telephone, MS Teams and e-mail support

To qualify for the role, you must have

• Excellent written and oral communication skills in English
• Prior experience in pursuits/pre-sales/bid management, proposal development, knowledge and content management, project management
• Commitment to providing exceptional client service and highest quality support
• Expertise in MS Office, specifically in PowerPoint, Word, Excel and Outlook
• Team player able to build collaborative relationships with peers and stakeholders
• Strong attention to detail
• Ability to work under pressure
• Ability to adapt to flexible engagement models, working hours, work environments and locations
• Self-starter and fast learner able to work with minimal supervision
• Enquiring mindset and desire to continuously improve tools and processes

Ideally, you’ll also have

• SharePoint and PowerBI skills
• Marketing communications, editorial/proof-reading skills
• Excellent project management and time management skills

Technologies and Tools

• MS Teams
• PowerBI
• MS Office tools
• Sharepoint and OneDrive

What we look for

• 3-6 years’ experience in Bid Management/Pre-Sales/Knowledge and Content Management preferably in a professional services or similar organization
• Experience working in a cross-border, multi-cultural environment
• MBA Marketing/International Business preferred

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.