SAP Data Services Consultant - Korean/Japanese 

Bulgaria, Burgas 

107385638

Job Overview:

The Data Services Consultant will manage a portfolio of customers and work with each customer to develop reporting strategies and recommend best practices for specific customer profiles & industries. For customer-requested reports, the Consultant will gather business requirements, translate these business requirements into a design, write the reports or dashboards, and work with customers to distribute the results throughout their organizations.

Responsibilities as a Data Consultant will include, but are not limited to, the following:

· Act as a subject matter expert for SAP Concur’s reporting module for expense, invoice and travel modules.

· Manage a portfolio of customers and work with each customer to develop reporting strategies and recommend best practices.

· Build, modify and maintain custom reports as per customer’s agreed business requirements.

· Manage customer’s expectations (internal and external) with regards to reporting deliverables, timeframes, etc. by understanding the key business drivers and their prioritization.

· Ensure completion of deliverables, managing schedules, meeting milestones, delivering within budget and committed deadlines.

· Communicate project status with the SAP Concur project manager and/or customer (as applicable).

· Update progress in SAP Concur’s project tracking tool.

· Work on support cases from the reporting queue through to resolution (as needed).

· Develop and maintain knowledge of SAP Concur’s reporting module knowledge, implementation practices and methodologies.

· Be aware of, and comply with, all corporate policies (e.g. data security, compliance, audit, etc).

Education, Experience & Training required:

· Business Admin (BA) / Bachelor of Science (BS) or equivalent experience.

· At least 3+ years’ in consulting or related customer facing role.

· At least 3+ years’ work experience with data reporting and analysis.

· Experience with Business Intelligence solutions.

· Basic knowledge of SAP Concur software product, a plus.

· Intermediate understanding of Microsoft applications including Excel (VBA) and SQL is preferred.

· Ability to work productively in a fast-paced, ever-changing environment

· Ability to pass a background check

Job Specific Specialized Knowledge & Skills: (in order of priorities)

· Exceptional written and verbal communication skills in the following languages:

o English

o Chinese (Mandarin)

o Japanese and/or Korean

· Excellent presentation skills

· Strong analytical, consulting and troubleshooting skills

· Project management skills

· Strong organizational skills and ability to deliver on commitments

· Creative solution development

· Ability to effectively utilize data and system tools.

· Strong computer skills/Microsoft Office knowledge

· Proven ability to engage and interact with internal & external teams to resolve customer issues

· Ability to persuade and influence

· Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions

Working environment (where major activities are carried out):

· Office

· Customer site (if applicable)

· 0-5% expected travel needs (if applicable)

Working hours:

· 40 hours per week

· Flexibility in working hours as needed to meet customer obligations

Major job activities – physical requirements:

· Use of computer and keyboard for extended periods of time on most or all workdays

· Use of telephone – throughout the workday as needed to conduct business

· Working under time pressure

· Working rapidly for long periods

· Communicating and interacting with others

Major job activities – mental requirements:

· Multiple concurrent tasks

· Ability to perform under stress

· Writing, reading and comprehension

· Problem solving

· Confidentiality

· Customer contact

​