Honeywell Dispatch Specialist shifts 

Romania 

10665710

Key Responsibilities:

• Call taking (external & internal customers)
• Email handling (external &internal customer)
• Case – Work Order – Service Appointment creation in Salesforce, depending on the issues specificity, after checking contract details and entitlements
• Service Appointment dispatch & re-scheduling for Field Service Professionals
• Field Service Professionals schedule monitoring (acceptance expiration, overlaps, rejected Service Appointments)
• Standard Operating Procedure creation & update
• Customer Portal cases monitoring
• Monitoring of Field Service Professionals generated cases
• Work Order management
• Supports all local or global initiatives, making sure proper actions are taken as instructed
• Runs reports for customers and local administrative teams and takes needed actions

Key Experience & Capabilities:

• Minimum college graduate. Bachelor’s degree preferred
• Minimum 1-year experience in Customer Support
• English – advanced level

Must be able to work in shifts:

7:00 - 16:00, 9:00 - 18:00, 10:00 - 19:00, 12:30 - 21:30, 21:00 - 7:00

: 7:00 - 17:00, 21:00 - 7:00
Preferred:

• Salesforce knowledge is nice to have but not mandatory
• Detailed oriented, very good communication skills, good organizer, teamwork, multitasking, good reporting skills, customer oriented

• JOB ID: HRD249067
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt