About the role:
As a member of the EMEA Key Accounts team, you will be managing partner relationships with strategic API Connectivity & Enterprises partners. You will be responsible for recruitment, enablement and optimisation of our strategic partnerships and become their trusted advisor with the aim to become their number 1 partner and accelerate growth and performance on both sides. You will be reporting to the Key Accounts Team Lead, South Europe.
Responsibilities:
- Own a portfolio of Airbnb’s key partners and act as the key representative for these partners.
- Execute a global win-win strategy for your portfolio that drives value to all parties and positions Airbnb as a top strategic partner across all distribution channels.
- Develop strong and trusting relationships with executives and decision makers/key influencers within your API & Enterprise customers portfolio, ensure that the partnership is held to the highest industry standards and that commercial agreements as well as SLAs are met.
- Analyze data and utilize data-driven recommendations to identify and action on strategic growth opportunities
- Work with quarterly goals, measure success against performance KPIs, feature adoption and supply acquisition growth.
- Support partners through deep understanding of API and technical integrations
- Educate clients on our product roadmap and all significant product changes to accelerate feature adoption with the aim to excel our mutual guest experience
- Represent Airbnb in external meetings and industry events
Qualifications:
- 8+ years of professional experience in Strategic Partnership, Key Account Management and/or Connectivity role at a global technology or tech hospitality company
- Experience with API integrations strongly preferred
- World class account management experience with strong track record of successfully growing a book of business/geographic area and building enduring and successful client relationships
- Experience in the hospitality technology space, knowledge of OTA specifications
- Experience in analysing, structuring and negotiating complex deals that align across multiple business unit needs
- Extremely data driven in the decision-making process to ensure timely, impactful and accurate actions are taken.
- Experience working cross-functionally with product, tech, legal, marketing, sales operations and enablement teams.
- Ability to manage complex projects and multi-task with excellent organizational skills, in a fast-paced, dynamic and ever changing startup environment.
- Strong executive presence and the ability to effectively influence top leaders internally and within the industry.
- Passion for Airbnb, travel, and the sharing economy.
- Fluent verbal/written communication and presentation skills in English and Spanish
- French as additional language is a plus
- Previous experience as product manager, working with product teams is a plus
- Ability to travel at least 25% of the time
- Based in Barcelona