Airbnb Senior Key Account Manager 

Spain, Catalonia, Barcelona 

104001996

About the role:

As a member of the EMEA Key Accounts team, you will be managing partner relationships with strategic API Connectivity & Enterprises partners. You will be responsible for recruitment, enablement and optimisation of our strategic partnerships and become their trusted advisor with the aim to become their number 1 partner and accelerate growth and performance on both sides. You will be reporting to the Key Accounts Team Lead, South Europe.

Responsibilities:

• Own a portfolio of Airbnb’s key partners and act as the key representative for these partners.
• Execute a global win-win strategy for your portfolio that drives value to all parties and positions Airbnb as a top strategic partner across all distribution channels.
• Develop strong and trusting relationships with executives and decision makers/key influencers within your API & Enterprise customers portfolio, ensure that the partnership is held to the highest industry standards and that commercial agreements as well as SLAs are met.
• Analyze data and utilize data-driven recommendations to identify and action on strategic growth opportunities
• Work with quarterly goals, measure success against performance KPIs, feature adoption and supply acquisition growth.
• Support partners through deep understanding of API and technical integrations
• Educate clients on our product roadmap and all significant product changes to accelerate feature adoption with the aim to excel our mutual guest experience
• Represent Airbnb in external meetings and industry events

Qualifications:

• 8+ years of professional experience in Strategic Partnership, Key Account Management and/or Connectivity role at a global technology or tech hospitality company
• Experience with API integrations strongly preferred
• World class account management experience with strong track record of successfully growing a book of business/geographic area and building enduring and successful client relationships
• Experience in the hospitality technology space, knowledge of OTA specifications
• Experience in analysing, structuring and negotiating complex deals that align across multiple business unit needs
• Extremely data driven in the decision-making process to ensure timely, impactful and accurate actions are taken.
• Experience working cross-functionally with product, tech, legal, marketing, sales operations and enablement teams.
• Ability to manage complex projects and multi-task with excellent organizational skills, in a fast-paced, dynamic and ever changing startup environment.

• Strong executive presence and the ability to effectively influence top leaders internally and within the industry.
• Passion for Airbnb, travel, and the sharing economy.
• Fluent verbal/written communication and presentation skills in English and Spanish
• French as additional language is a plus
• Previous experience as product manager, working with product teams is a plus
• Ability to travel at least 25% of the time
• Based in Barcelona