Netflix Success Manager UCAN & LATAM 

United States, California, Los Angeles 

10251483

• Actively develop innovative communication and learning solutions to boost user engagement with applications and serve as a user advocate within the Product organization.

• Collaborate with stakeholder groups, direct users, and insights teams such as Support, Studio Insights, and Data Management to define user learning goals and communication objectives.

• Collaborate with Success teammates to drive product engagement, adoption, and value to users.

• Lead cross-functional project management efforts to ensure timely and successful execution of communication and learning initiatives by setting clear project goals, creating project plans, coordinating with various teams, and managing resources to meet strategic objectives and deadlines.

• Create communications strategy for new feature releases, ensuring that teams/users are aware of the impact on their workflows.

• Design, develop, maintain, and implement innovative and forward-thinking learning strategies that are integrated with a product’s go-to-market strategy, including the delivery of tailored and scalable blended learning experiences for a product’s global audience.

• Maintain a comprehensive collection of subject matter resources for a range of products.

• Facilitate instructor-led training sessions for a portfolio of products.

• Establish clear and consistent pathways for driving change management alongside product/feature launches that result in users (internal and external) adopting and gaining value from the product.

• Partner with Product, Support, and Insights teams to analyze, identify, and communicate actionable items from feedback collected that are most impactful to inform product development.

• Build strong relationships and trust with Studio business partners, SMEs, and users to effectively advocate for them to product development teams.

• Engage with data to deliver storytelling on behalf of users to Product and Business stakeholders that demonstrate how products are being received and contribute to Product decisions.

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• Has 3-5 years of Learning and Development or Customer/User Success experience.

• Ability to design blended learning programs (set goals, create and deliver curriculum & all materials, gather data, measure effectiveness)

• Superb content creation skills for all learning materials (video, simulations, documentation)

• Experienced in delivering both in-person and online programs with strong facilitation skills.

• Experience in evaluating programs and putting in place effective measures to assess impacts on end users.

• Aptitude for analyzing data, finding the story within, and using it to drive decisions.

• Excellent written and verbal communication skills, including an affinity for simplifying complex workflows and motivating users to engage with new technologies.

• Communicates well and leads comfortably in large and small group settings.

• Is passionate about leaning into new ideas/technology and driving change management by helping others overcome legacy thinking.

• Flexibility amid an ever-changing and growing environment and ability to create clarity amid ambiguity.

• Is willing and able to run lean with a DIY mentality that inspires others around them to do the same.

• Has experience with G Suite and is comfortable learning & using a set of productivity tooling.

Does this sound interesting but overwhelming? Please don’t self-select; let’s figure it out together. We’d love to talk to you!

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $70,000 - $370,000.