Honeywell DCS Field Service Engineer I 

United States 

101165205

As an Advanced Field Service Engineer, you will perform maintenance, audits, configuration, programming, installation/commissioning, upgrades, and migration of complex/advanced Honeywell Distributed Control Systems (EXPERION PKS, TPS/TDC300).

Key Responsibilities

• Periodic communication with customers regarding technical and administrative DCS issues.
• Provide customer support on Honeywell Control Systems and serve as customer contact for service-related issues/inquiries.
• Configure, maintain, and troubleshoot Honeywell hardware, networks, and software including Experion PKS, LCN, and TPS.
• Upgrade TPN and Experion software from one software release to another software release on the live control system without causing any interruption to the customer’s industrial process.
• Migrate Legacy Honeywell control systems to Honeywell’s new technology offering.
• Develop the skills and talents of other engineers through guidance and on-the-job supervision.
• Understand customer key processes and economic drivers and translate those into business opportunities, providing timely research and recommendations.
• Assist Sales during sales pursuits.
• Be the face of Honeywell to end-users, and competitors.
• Learn end-to-end product/solution development and delivery/execution of Honeywell products and solutions.
• Use technical expertise of complex Honeywell solutions/product offerings to enhance customer experience.
• Actively interface with customers at all levels. Ensure customer satisfaction through oral and written communication.
• Publish reporting to customers including service reports and monthly performance reports.
• Provide occasional vacation coverage and 7 X 24 emergency support to customers and other Field Service Engineers.

You Must Have

• High School Diploma or GED
• 1+ years of related Field Service Engineering work experience.
• Valid Driver’s License

• Previous industry experience
• Previous technical/installation experience
• Previous customer service experience
• Good written and oral communication
• Advanced Degree
• Good presentation skills

• JOB ID: HRD235360
• Category: Customer Experience
• Location: 3079 Premiere Pkwy Ste 100,Duluth,Georgia,30097,United States
• Nonexempt