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Honeywell DCS Field Service Engineer I 
United States 
101165205

19.06.2024
JOB DESCRIPTION

As an Advanced Field Service Engineer, you will perform maintenance, audits, configuration, programming, installation/commissioning, upgrades, and migration of complex/advanced Honeywell Distributed Control Systems (EXPERION PKS, TPS/TDC300).

Key Responsibilities

  • Periodic communication with customers regarding technical and administrative DCS issues.
  • Provide customer support on Honeywell Control Systems and serve as customer contact for service-related issues/inquiries.
  • Configure, maintain, and troubleshoot Honeywell hardware, networks, and software including Experion PKS, LCN, and TPS.
  • Upgrade TPN and Experion software from one software release to another software release on the live control system without causing any interruption to the customer’s industrial process.
  • Migrate Legacy Honeywell control systems to Honeywell’s new technology offering.
  • Develop the skills and talents of other engineers through guidance and on-the-job supervision.
  • Understand customer key processes and economic drivers and translate those into business opportunities, providing timely research and recommendations.
  • Assist Sales during sales pursuits.
  • Be the face of Honeywell to end-users, and competitors.
  • Learn end-to-end product/solution development and delivery/execution of Honeywell products and solutions.
  • Use technical expertise of complex Honeywell solutions/product offerings to enhance customer experience.
  • Actively interface with customers at all levels. Ensure customer satisfaction through oral and written communication.
  • Publish reporting to customers including service reports and monthly performance reports.
  • Provide occasional vacation coverage and 7 X 24 emergency support to customers and other Field Service Engineers.

You Must Have

  • High School Diploma or GED
  • 1+ years of related Field Service Engineering work experience.
  • Valid Driver’s License
WE VALUE
  • Previous industry experience
  • Previous technical/installation experience
  • Previous customer service experience
  • Good written and oral communication
  • Advanced Degree
  • Good presentation skills
Additional Information
  • JOB ID: HRD235360
  • Category: Customer Experience
  • Location: 3079 Premiere Pkwy Ste 100,Duluth,Georgia,30097,United States
  • Nonexempt