Honeywell Field Service Engineer I-DCS/QCS 

United States 

439067862

As a
Field Service Engineer I here at Honeywell Industrial Automation, you will be responsible for effectively providing services to support the on-site installation, upgrades, start-up, maintenance, and operation of automation control systems & advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products which comprise these systems.

You will report directly to our Field Service Manager.

KEY RESPONSIBILITIES

• Provide ongoing support and updates for Honeywell control systems (EPKS/TPS/QCS) installed at the customer sites throughout the mid-west
• Support and lead on/off process migrations (EPKS/TPS, virtual/physical) at the customer sites throughout the mid-west
• Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site
• Deal directly with and communicate effectively with plant operators, plant management, 3rd party vendors and other Honeywell personnel in support of service operations
• Collaborate with Honeywell's Global Technical Assistance Center to implement solutions for the installed base where applicable
• Perform scheduled maintenance and ad-hoc work on Honeywell hardware and software following procedures and schedules
• Troubleshoot and analyze issues under both normal and abnormal conditions
• When required, play an active role in various projects such as upgrades, new installations or new functionality for customers
• Work with contractors to review and ensure the unit/package is installed to specifications
• Coordinate work with other groups to ensure meeting commitments
• Ensure regular updates of antivirus software across all Honeywell EPKS/TPS customer sites
• Ensure regular Windows OS updates across all Honeywell EPKS/TPS customer sites
• Perform standby duties and respond to callouts as required by procedure
• Create and maintain backups for servers and workstations
• Sustain proficiency in all products and services that the company offers. This includes staying current with installation standard methodologies, equipment protocol, and safety guidelines
• Support plant outages for Honeywell EPKS/TPS customer sites
• Support machine outages for Honeywell QCS customer sites
• Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Honeywell products, and ensure equipment is operational and free of defects
• Accurately document the work that is performed at a customer facility and/or project staging area. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks
• Support the sales lead program
• Complete monthly preventative system maintenance checklists on time
• Prepare monthly reports using Excel, Word, and PowerPoint
• Review product prints and specifications

• Ability to lift and/or move up to 50 pounds
• This position requires walking/standing for at least 8 hours per day as well as performing frequent climbing, kneeling, reaching, pushing, pulling, lifting, and grasping

• Company car will be provided to travel to company sites
• Travel: up to 75% for first two years gaining experience then expect 50% travel

YOU MUST HAVE

• 1+ years of professional experience in an engineering or technical field (ie, field service, technical operations, industrial maintenance, process automation, heavy manufacturing, development and/or reliability engineering) or Military experience in electronics programs may be considered equivalent to this typical qualification
• 1+ years of experience using Basic Windows OS and Microsoft Office applications
• High School Diploma
• Valid driver's license
• Proficiency in using diagnostic tools and software
• Knowledge of system installation, configuration, and maintenance
• Understanding of electrical and mechanical systems where Honeywell technology is installed will be an added advantage
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work independently and manage multiple tasks

WE VALUE

• Veterans
• Bachelor’s Degree in Engineering, Computer Science, Information Technology, Science, Technology, Math or Associates Degree in Industrial Engineering or Technology
• Commitment to obtain and maintain L3 CEAT certification within 18 months of hire (Training is given to achieve this)
• Experience with industrial process control field instrumentation
• Networking experience
• Previous experience working in a Field Service Technician position
• Previous technical/installation experience
• Technical expertise in system hardware and software
• Previous customer service experience
• Ability to work safely within the Honeywell/Customer HSE requirements
• Familiarity with Honeywell products and systems
• Ability to read and interpret technical manuals and schematics
• Strong attention to detail and organizational skills
• Proficient in using Microsoft Office Suite and other relevant software
• Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve complex system or process problems

• JOB ID: HRD253592
• Category: Customer Experience
• Location: HON LOC NOT AVAIL IN STATE,Missouri,99999,United States
• Nonexempt