Amazon Support Engineer - Incident Management AWS Response AIR 

United States, Washington, Seattle 

998143633

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities
• Drive the resolution of large scale customer impacting issues as part of a team rotation, including some weekends and holidays
• Identify and troubleshoot recurring platform issues and own projects to drive improvements
• Participate in Agile sprints to evolve business processes and technologies
• Create and review documentation; design new standard operating procedures
• Mentor peers in your areas of technical and operational strength
A day in the life
ABOUT AWS:Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Knowledge of UNIX/Linux operating system
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow
- Knowledge of distributed applications/enterprise applications
- Solid grasp of networking fundamentals