JPMorgan Client Service Associate 

India, Maharashtra, Mumbai 

937389886

Job Responsibilities

• Provide exceptional client service and manage queries/incidents for Markets Operations clients
• Handle client queries on JPMorgan Markets and other digital channels via email, phone, and instant messaging.
• Resolve client queries from basic issues like password resets to complex application configuration investigations.
• Learn and adapt to multiple support models for over 250 applications supported by the JPMM CS team.
• Communicate clearly and effectively to resolve client incidents with first-touch resolutions or escalate to L2 support when necessary.
• Prioritize client needs with precision and offer exceptional service while troubleshooting incident management queries.
• Learn quickly on the job while performing responsibilities and duties.
• Multitask effectively to manage various support models.
• Identify knowledge gaps and suggest solutions to subject matter experts or upper management.
• Contribute to operating model projects to enhance client experience as a self-starter.

Required Qualifications, Skills and Capabilities:

• You must have at least 5+ years of experience in Client servicing
• You must hold a bachelor's degree or above
• Provide technical support and resolution for applications on the JP Morgan Markets portal, including Corporate Actions, Money Transfer, and Trade Reporting.
• Conduct detailed inquiry investigations, understanding user impacts, transaction processing, and data presentation to recommend solutions.
• Develop value propositions for scalable solutions addressing client problem statements and support process changes as needed.
• Exhibit Design Thinking and customer-centric problem-solving in all interactions.
• Measure performance using the Objectives and Key Results (OKR) framework to ensure alignment with team goals.
• Demonstrate an entrepreneurial spirit, wearing many hats with minimal direction, and influencing stakeholders without direct authority.
• Prioritize workloads, multitask, and adapt quickly to changing business expectations with exceptional organizational skills.
• Utilize data analytics skills, including Excel, Access, Alteryx, and Tableau, for business analysis and reporting.
• Focus on delivering the right resolution for the right customer through the appropriate marketing channels.