Uber Sr Vendor Manager Sales & Growth Operations EMEA 

United States, West Virginia 

932899772

About the Role

As the Sales Vendor Manager for EMEA, you are a strategic leader capable of setting a clear vision and coordinating cross-functional teams to execute sales goals and operational priorities. You will navigate complex, matrixed environments to drive large-scale initiatives, ensuring measurable impact on sales performance and alignment with regional and global sales strategies.

In this role, you will define and implement key performance indicators to drive lead generation, conversion, and customer acquisition through BPO partners. Additionally, you will build and streamline BPO-specific sales processes, establish robust reporting systems, and integrate tooling to optimize every stage of the sales funnel.

You will be responsible and accountable for building and managing BPO partnerships, ensuring that all vendors deliver on key performance metrics, including sales targets, lead quality, and productivity. You will also contribute to global initiatives, implementing best-in-class sales management models and developing the BPO structure to meet the diverse demands of each market within your scope.

You will collaborate closely with regional, central, and global leaders to ensure a unified approach to sales delivery, execution, and performance across EMEA.

Additionally, you’ll be involved in pioneering new approaches to BPO-driven sales functions and lead-generation strategies, establishing a streamlined framework for scalable growth.

What the Candidate Will Do

• Drive Sales Excellence Across the BPO Network - Partner with cross-functional teams and act as a strategic driver in establishing and optimizing our BPO network to ensure high standards in sales effectiveness, lead generation, and conversion metrics.
• Lead through Collaboration and Partnership - Collaborate with internal and external resources to uplift productivity, sales quality, and performance management practices, continually enhancing BPO capabilities to align with revenue goals.
• Monitor Sales Delivery and Performance - Oversee sales service delivery to ensure performance aligns with established KPIs, such as conversion rates, lead response times, and customer acquisition metrics. Proactively implement improvements to maintain high standards.
• Develop a Long-Term Vision for Sales-Driven BPO Growth - Build a strategic roadmap to elevate the BPO network’s capabilities, expanding into more complex functions like premium lead management and sales for high-value clients.
• Relationship Management - Own and nurture relationships with BPO partners, acting as the primary point of contact to ensure alignment on strategy and objectives. Serve as the key liaison for BPO partners to navigate internal systems and provide insights and operational updates for internal stakeholders. Engage in onsite visits when necessary to strengthen collaboration and monitor performance closely
• Sales Performance Management - Maintain a laser focus on quality and efficiency across all BPO sites, analyzing performance trends across markets and verticals to ensure a proactive approach. Identify and troubleshoot performance gaps swiftly, implementing and following through on action plans to restore or enhance performance as needed.
• Sales Innovation and Continuous Improvement -Continuously seek innovative ways to enhance BPO sales processes, identifying opportunities to improve efficiency and optimize lead generation and retention strategies
• Operationalization of the BPO Sales Strategy - Lead the design and execution of the BPO sales strategy, ensuring each vendor is equipped and aligned to support scalable, efficient, and high-impact sales operations
• Cross-Functional Stakeholder Engagement - Coordinate closely with regional, central, and global stakeholders to ensure all efforts align with broader sales and organizational objectives, maintaining a unified approach to sales excellence
• Operational Compliance & Risk Management - Ensure that all BPO activities adhere to compliance standards and proactively mitigate risks, maintaining a secure and efficient sales environment across all locations

What the Candidate Will Need

• Minimum 5 years of experience in Sales Program Management, Vendor Management, or BPO Management, with a focus on sales operations, lead generation and other revenue-driving functions in the BPO industry. Min 3 years in a people Manager capacity.
• In-depth understanding of sales processes and strategies within BPO environments, combined with transformative and critical thinking skills to elevate traditional sales practices to new heights
• Proven change management skills, with the ability to drive and adapt to fast-paced, evolving business needs and successfully implement change initiatives within a BPO context
• Strong stakeholder management skills; demonstrated ability to strategically align and secure buy-in from multiple internal and external business partners across diverse teams and regions
• Robust change management expertise
• Advanced analytical, data interpretation, and presentation skills
• Results-driven with exceptional problem-solving abilities and proven influence in complex matrix environments
• Proficiency in Google Workspace and Salesforce, with the ability to interpret and leverage data in a structured manner to drive timely, informed decisions. This role requires a leader who can synthesize key insights, anticipate potential issues, spot emerging trends, and translate findings into clear, actionable executive presentations, supporting data-driven decision-making at the leadership level
• Exceptional written and verbal communication skills with a focus on articulating clear and actionable insights to both internal stakeholders and external partners
• Proficiency in English is a must.Fluency in a second European language is essential for this role. Familiarity with multiple European languages is highly desirable to enhance understanding and refinement of sales scripts, ensuring effective and culturally relevant communication. This linguistic versatility will support the development of a constructive and impactful sales dialogue with potential customers across diverse markets.

Great to have:

• Experience in Similar Industries, Particularly Food and Retail Delivery: Background in the food delivery industry or a similar high-growth environment, especially with a focus on expanding networks within the Delivery vertical.
• End-to-End Sales and Post-Sales Funnel Expertise: Proven experience managing the full sales lifecycle, from lead generation and outbound/inbound sales to early life cycle management. Skilled in scaling activities to prevent churn and maximize customer retention.
• Knowledge of the Restaurant and Food and Retail Delivery Landscape in EMEA: Specific industry insights that can drive effective engagement and relationship-building with restaurant partners and optimize sales strategies across diverse markets.
• Sales Certifications: Knowledge of programs emphasizing modern sales methodologies, real-world case studies, and leadership skills essential for leading and driving high-performing sales teams (e.g. MEDDIC, Challenger, SPIN, GAP, CSLP)

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .