Red hat Senior Customer Success Executive 

Brazil, São Paulo, São Paulo 

932636081

What you will do:

• Assess the customer’s knowledge and adoption level of Red Hat’s products and overall cloud readiness to support customers through their journey to maximal value from Red Hat technology.

• Orchestrate customer success plans with discrete initiatives to achieve customers’ desired outcomes by involving technical execution teams (Launch Teams, Red Hat Services, and/or Partners).

• Identify opportunities for increased consumption, track monthly consumption against targets, identify and/or plan critical deployment timelines and milestones.

• Be the Voice of the Customer. Share insights and best practices, and connect with appropriate Red Hat teams.

• Involve the right resources to address and remove technical blockers to adoption.

• Work collaboratively with enterprise sales teams across a diverse account base on strategies for promoting adoption, account expansion and retention, and loyalty.

• Clearly and concisely explain Red Hat's business and technical value, our offerings and solutions, and how they address your customers’ strategic priorities.

• Support the sales team to ensure that financial targets are achieved, including subscriptions for Red Hat’s offerings.

• Deep understanding of software and services technical/business with the ability to work in a rapidly growing environment.

• Understanding the relationship between customer success and services teams and other teams like sales, engineering, or support.

• Comfortable guiding and conducting presentations for customers, the general public, and internal audiences.

• Effective communication skills with the ability to maintain Red Hat’s messaging style and perspective.

• Deep knowledge of and solid operational experience with new services methodologies related to next-generation Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) services, operations management and automation, agile methodologies, and DevOps.

• Passion for open source, software, tooling, and automation.

What you will bring:

• 10+ years working in enterprise software from a customer success management, technical sales, technical project management perspective.

• Experience with technical project planning and execution management.

• Experience with account planning with a focus on the Success Plan and Initiatives to identify best practices and areas of improvement to advance product adoption.

• Understand customer challenges, coordinate responses to issues, and overall approach to customer interactions.

• Ability to independently facilitate consultative-type customer-facing engagements.

• Experience with DevOps and agile concepts, application development, and deployment tools.

• Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification.