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Cisco Technical Consulting Engineeer Mexico, Mexico City, Mexico City 905143205
What You'll Do
Look at some of the activities that you would do:
You will interact and support our customers remotely.
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
Work on critical, overly complex problems and partner with engineering and development teams to resolve customer problems.
Collaborate with teams to help reproduce and resolve customer issues.
While getting experience on the job, you will have the opportunity to mentor new hires, develop trainings, be part of big events like Cisco Live where you can show your knowledge to rest of the world.
Write tutorials, how-to videos, and other technical articles for the developer community.
Here at Cisco, we love the collaboration spirit, therefore you will always find people to help you succeed in you role.
Who You Are
Bachelor’s degree and professional experience in related fields: Information Science / Information Technology, Computer Science, Engineering.
English Proficient
Strong analysis fundamentals and troubleshooting skills.
Excellent written & verbal communication skills to present/communicate ideas effectively across different audiences, such as customers and internal stakeholders.
Ability to take ownership for customer success and drive customer satisfaction.
Ability to successfully manage your tasks and complete them timely.
Hands on experience using tools to configure, deploy and/or troubleshoot Cisco or other vendors products and solutions.
Ability to identify network topologies, build lab setups and collaborate with multiple technologies to replicate and resolve problems.
Willingness to learn new skills to support different technologies and adapt to the business needs.
Strong ability to work with different cross-functional teams.
Technical Profile:
You have done at least two of the following activities:
- Admin troubleshoot experience of Linux-based hosts, servers, and devices (Performance issues, logs analysis and user management)
- Admin troubleshooting experience of container-based architectures: Docker and Kubernetes
- Network programmability (RESTCONF, NETCONF, Model-driven Telemetry)
Desired Skills:
Linux, OS
Configure, implement, and troubleshoot API-based technologies
Programming skills in Python and scripting.
Server virtualization using VMWare, MS Hyper-V or KVM
Deploy using AWS, Azure, GCP or Alibaba Cloud third party instances
You have any of these certifications (not mandatory):
- Cisco Devnet Associate
CCNA
CCNP Enterprise
Any other industry related certification
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