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Applied Materials Manager IV Customer Engineer-FSO-Chengdu China, Sichuan, Chengdu City 871601691
Key Responsibilities
Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
- setting goals and controlling achievements.
- establishing training and career development plans.
Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
Promotes quality improvement processes to:
- reduce cycle time
- drive continuous improvement of technical performance
- empower the work force
Functional Knowledge
- Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families
Business Expertise
- Applies understanding of the industry and how own area contributes to the achievement of objectives
Leadership
- Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
Problem Solving
- Identifies and resolves technical, operational and organizational problems
Impact
- Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
Guided by policies and resource requirements within business unit, department or sub-function
Interpersonal Skills
- Guides, influences and persuades others internally in related areas or externally
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