KLA Customer Support Engineer 

Japan, Higashi Hiroshima 

869150895

• Description:

  The Customer Support Engineer hired to this position will support the RAPID tool. Successful applicants will be formally trained at one of our award-winning training centers in California, USA or, Singapore or Taiwan.

• Responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing of highly complex capital equipment at customer sites.
• Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment.
• Coordinates actions with customers to minimize down time.
• Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems.
• Contributes to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
• Provides assistance to other Field Service and Installation Engineers in resolving problems.
• Engages, communicates and works with the Product Support Organization on escalated technical matters.

• Requirements:

• Ability to understand and logically solve problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address onsite customer problems within a cleanroom environment.
• Consistent record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns.
• Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.
• Proactive communication that facilitates seamless collaboration and addresses customer requirements effectively.
• Outstanding interpersonal communication, analytical and problem-solving skills.
• Experience working under pressure to meet deadlines.
• Drive to be hands-on and passionate about learning new things.
• Strong software management skills with Unix background is a plus.
• Native Level or proficient in Japanese (JLPT N1) and English language is required.
• Ability to read and understand procedures and technical documents in English, as well as be able to understand training conducted in English.

Minimum Qualifications

• Technical college degree in engineering / electronics / physics / material science or 3+ years Semiconductor / Automotive / Medical equipment service support experience
• Willing to travel : less than 20%
• Language skill in English: ability to read and understand procedures/technical documents, able to understand training carried out in English

In Japanese : Native Level Japanese required