JPMorgan Field Relationship Manager-Payments-Vice President 

United States, Texas, Plano 

810935105

As a Field Relationship Manager, your role is to grow and retain a portfolio of Chase Merchant Services client relationships—relationships shared with our bank partners. As part of a team, you will collectively support the needs of a larger book of assigned client accounts in a pooled environment and may also have direct account planning responsibilities for a few hundred clients. You will act as a Merchant Acquiring consultant to clients, to increase revenue through value-add consultation in partnership with bank colleagues. Additionally, you will negotiate client contracts, engage in project management responsibilities, and be responsible for the accurate budgeting.

Job Responsibilities:

• Manage a large portfolio of clients across team of collocated Relationship Managers
• Execute client needs via written and verbal communication and controlled process
• Work with internal departments to ensure a high level of support for the client, including resolving software, hardware, contractual, and policy problems
• Account and pre-call plan for a portfolio of an average of 300 clients, in partnership with the banking coverage team
• Deepen bank coverage relationships through regular communication cadence
• Manage client data across systems; deliver regular status reporting to measure performance and results
• Diagnose client issues, providing solutions and options and resolving with urgency
• Negotiate contracts and pricing; analyze financial consequences of chosen methods and work with clients to improve their effectiveness
• Consult on merchant acquiring products, aligning solutions to client needs
• Implement payment solutions with skill
• Identify opportunities for and improvements in systems and products

Required qualifications, capabilities and skills:

• 7+ years of Payments Industry experience and/or product expertise
• Demonstrated ability to grow revenue and retain client relationships through effective use of relationship management and client consulting skills
• Advanced virtual communication with proven track record of success working on a phone-based client management team environment and culture
• Proven cross-functional partnership and resourcefulness to solve customer needs
• Strong written, presentation, contract negotiation, organizational, and communication skills
• Proficient with MS Office Suite with a high emphasis in other business related database programs, i.e. Salesforce
• Up to 35% travel required

Preferred qualifications, capabilities and skills:

• Knowledge of Merchant Acquiring industry and procedures, specifically in customer-obsessed relationship management
• Portfolio management experience with account planning and proactive tactics
• Strong analytical and research skills as it relates to problem solving and solutions delivery
• Budgeting and/or mathematical background to support pricing and contracts negotiation
• Comfortable in presenting to client decision makers and C-Level interactions
• Experienced in the process and skilled in the execution of “a team-based coverage” approach for a client
• Bachelor's degree in business, consulting, marketing or other related field preferred